Pulse+

Bundle
CS Operations Plan
CS Operations Plan

About This Bundle

This plan provides access to the world’s first ever CS Ops training course and certificate. It does not contain the CSM or CS Leader learning paths and certificates.

$300 Access: 12 month

What you get in this Bundle

Customer Success Operations Certified Professional
Customer Success Operations Certified Professional

Learning Path

About This Learning Path

Interactive training designed to up-level your CS Ops knowledge and skills.

Elements of CS Ops: Building the Elements Triangle

Course

Lifecycle of a CS Ops Journey

Course

Customer Success Strategy

Course

Outcomes for CS Ops: Early Stages

Course

Outcomes for CS Ops: Mature Organizations

Course

Defining Process, Roles and Responsibilities

Course

Optimizing Tech Stack and Tooling

Course

Working with Data and Analysis

Course

Composing Your Own Operating Rhythms

Course

CS Ops: Change Management

Course

CS Enablement

Course

How CS Ops Contributes to Scaling CS

Course

Digital-Enabled Efforts in Customer Success Operations

Course

EXAM: Customer Success Operations Certified Professional

Course

Bundle
CS Operations Plan
CS Operations Plan
$300 Access: 12 month

About This Bundle

This plan provides access to the world’s first ever CS Ops training course and certificate. It does not contain the CSM or CS Leader learning paths and certificates.

What you get in this Bundle

Customer Success Operations Certified Professional
Customer Success Operations Certified Professional

Learning Path

About This Learning Path

Interactive training designed to up-level your CS Ops knowledge and skills.

Elements of CS Ops: Building the Elements Triangle

Course

Lifecycle of a CS Ops Journey

Course

Customer Success Strategy

Course

Outcomes for CS Ops: Early Stages

Course

Outcomes for CS Ops: Mature Organizations

Course

Defining Process, Roles and Responsibilities

Course

Optimizing Tech Stack and Tooling

Course

Working with Data and Analysis

Course

Composing Your Own Operating Rhythms

Course

CS Ops: Change Management

Course

CS Enablement

Course

How CS Ops Contributes to Scaling CS

Course

Digital-Enabled Efforts in Customer Success Operations

Course

EXAM: Customer Success Operations Certified Professional

Course