Pulse+

Bundle

Pulse+ Level 1 Plan

About This Bundle

This plan includes access to CSM Level 1 training and certification only, with previews of CSM Level 2 and CS Ops content.

$250 Access: 12 month

What you get in this Bundle

Level 1 Customer Success Manager Certified Professional

Learning Path

About This Learning Path

Introductory training on the skills and concepts required to be an effective CSM.

Why Customer Success as a Career?

Course

Brief History of Customer Success

Course

Customer Success Terminology

Course

The Customer Success Process

Course

Segments and Engagements

Course

The Red, Yellow, Green Meeting

Course

Sell to the Right Customer

Course

Empowering Sales

Course

Obsessively Improve Time-to-Value

Course

Nail the Handoffs

Course

Product Must Be the Top Priority

Course

Define a Clear Customer Journey

Course

Understand Your Customer Churn

Course

Relentlessly Manage and Monitor Customer Health

Course

Regularly Deliver Business Reviews and Reports

Course

Tracking CSM Team Productivity and Effectiveness

Course

Focusing on Customer's Objectives...Not Yours

Course

Defining and Developing the Customer Advocate

Course

Exercises to Apply What You've Learned

Course

EXAM: Customer Success Manager Certified Professional - Level 1

Course

Bundle

Pulse+ Level 1 Plan

$250 Access: 12 month

About This Bundle

This plan includes access to CSM Level 1 training and certification only, with previews of CSM Level 2 and CS Ops content.

What you get in this Bundle

Level 1 Customer Success Manager Certified Professional

Learning Path

About This Learning Path

Introductory training on the skills and concepts required to be an effective CSM.

Why Customer Success as a Career?

Course

Brief History of Customer Success

Course

Customer Success Terminology

Course

The Customer Success Process

Course

Segments and Engagements

Course

The Red, Yellow, Green Meeting

Course

Sell to the Right Customer

Course

Empowering Sales

Course

Obsessively Improve Time-to-Value

Course

Nail the Handoffs

Course

Product Must Be the Top Priority

Course

Define a Clear Customer Journey

Course

Understand Your Customer Churn

Course

Relentlessly Manage and Monitor Customer Health

Course

Regularly Deliver Business Reviews and Reports

Course

Tracking CSM Team Productivity and Effectiveness

Course

Focusing on Customer's Objectives...Not Yours

Course

Defining and Developing the Customer Advocate

Course

Exercises to Apply What You've Learned

Course

EXAM: Customer Success Manager Certified Professional - Level 1

Course