About This Bundle
This subscription includes full access to all 4 levels (CSM Level 1, CSM Level 2, CS Leader, and CS Operations) of CS training and certifications and thought leadership content.
What you get in this Bundle
Learning Path
About This Learning Path
Interactive training designed to up-level your CS Ops knowledge and skills.
Elements of CS Ops: Building the Elements Triangle
Course
Lifecycle of a CS Ops Journey
Course
Customer Success Strategy
Course
Outcomes for CS Ops: Early Stages
Course
Outcomes for CS Ops: Mature Organizations
Course
Defining Process, Roles and Responsibilities
Course
Optimizing Tech Stack and Tooling
Course
Working with Data and Analysis
Course
Composing Your Own Operating Rhythms
Course
CS Ops: Change Management
Course
CS Enablement
Course
How CS Ops Contributes to Scaling CS
Course
Digital-Enabled Efforts in Customer Success Operations
Course
EXAM: Customer Success Operations Certified Professional
Course
Learning Path
About This Learning Path
Earn a skills badge on Digital Customer Success by completing this comprehensive training program covering digital tactics throughout the customer journey.
Introduction to Digital Customer Success
Course
Leveraging Digital Customer Success for Growth
Course
Start the Journey With a Proactive Approach
Course
The Path to Personalization
Course
Secrets to Executing Digital CS Motions
Course
Bringing Customer Education to a DCS Strategy
Course
Simplifying with AI: The Future of Customer Success
Course
Digital Customer Success Skills Badge Exam
Course
Learning Path
About This Learning Path
Earn a skills badge on Identifying Risk and Preventing Churn by completing this comprehensive training program covering anticipating and managing risks, ultimately leading to improved customer retention and success.
An Introduction to Risk Detection and Prevention
Course
Benefits of Creating a Risk Process
Course
Identifying and Tracking Risks Within Your Portfolio
Course
Best Practices for Managing Risks
Course
Customer Stories on Managing and Preventing Churn
Course
Identifying Risk and Preventing Churn Skills Badge Exam
Course
Learning Path
About This Learning Path
Earn a skills badge on Change Management in Customer Success by completing this comprehensive training program covering the tools and strategies to effectively navigate and manage change, ensuring smooth transitions for both customers and teams.
Introduction to Change Management in Customer Success
Course
Implementing Change Management Strategies
Course
Measuring and Optimizing Change Management Impact
Course
Introduction to Change Management in Customer Success Skills Badge Exam
Course
Learning Path
About This Learning Path
Introductory training on the skills and concepts required to be an effective CSM.
Why Customer Success as a Career?
Course
Brief History of Customer Success
Course
Customer Success Terminology
Course
The Customer Success Process
Course
Segments and Engagements
Course
The Red, Yellow, Green Meeting
Course
Sell to the Right Customer
Course
Empowering Sales
Course
Obsessively Improve Time-to-Value
Course
Nail the Handoffs
Course
Product Must Be the Top Priority
Course
Define a Clear Customer Journey
Course
Understand Your Customer Churn
Course
Relentlessly Manage and Monitor Customer Health
Course
Regularly Deliver Business Reviews and Reports
Course
Tracking CSM Team Productivity and Effectiveness
Course
Focusing on Customer's Objectives...Not Yours
Course
Defining and Developing the Customer Advocate
Course
Exercises to Apply What You've Learned
Course
EXAM: Customer Success Manager Certified Professional - Level 1
Course
Learning Path
About This Learning Path
Advanced CSM training builds on the skills and concepts presented in Level 1.
Lifecycle and the CSM
Course
Customer Journey Mapping
Course
Know How to Respond When You Don't Know the Answer
Course
Sales and Customer Success in the Age of the Customer
Course
CS and Product Team Alignment
Course
Voice of the Customer: Surveys and In-Product Feedback
Course
Preparing for Customer Engagements
Course
Risk Management: What to Do When a Customer is Trending Toward Cancelling
Course
Customer Success at Scale using Tech Touch - Part 1
Course
Customer Success at Scale using Tech Touch - Part 2
Course
Driving Product Adoption - Part 1
Course
Driving Product Adoption - Part 2
Course
Success Planning - Part 1
Course
Success Planning - Part 2
Course
1. Introduction and Course Overview - Emily Wright
Course
2. The Sales to CSM Handoff - Emily Wright
Course
3. The Customer Kick-off - Emily Wright
Course
4. The Customer Launch - Emily Wright
Course
5. Business Reviews - Emily Wright
Course
6. The Renewal - Emily Wright
Course
7. Closing Statements - Emily Wright
Course
EXAM: Advanced Customer Success Manager Certified Professional - Level 2
Course
Learning Path
About This Learning Path
In depth training supports new and aspiring CS leaders in successfully managing and building their teams.
Customer Success Leader Fundamentals
Course
Scaling Customer Success with Customer Segmentation
Course
Defining the Journey Map to Customer Outcomes
Course
Managing CSM Ratios
Course
Customer Success Metrics and Reporting
Course
Customer Success Hiring Basics
Course
CSM Compensation and Career Paths
Course
Onboarding New Customer Success Team Members
Course
Driving Efficiency With CS Ops
Course
Budgeting for Customer Success
Course
Introduction - Allison Pickens
Course
Why Present to your Board? - Allison Pickens
Course
Crafting Your Summary Statement - Allison Pickens
Course
Key Metrics to Include - Allison Pickens
Course
Organizational Changes - Allison Pickens
Course
Key Initiatives - Allison Pickens
Course
Customer Stories - Allison Pickens
Course
Key Takeaways - Allison Pickens
Course
Addressing Concerns - Allison Pickens
Course
Common Questions & Closing - Allison Pickens
Course
EXAM: Customer Success Leader Certification - Level 3
Course
About This Bundle
This subscription includes full access to all 4 levels (CSM Level 1, CSM Level 2, CS Leader, and CS Operations) of CS training and certifications and thought leadership content.
What you get in this Bundle
Learning Path
About This Learning Path
Interactive training designed to up-level your CS Ops knowledge and skills.
Elements of CS Ops: Building the Elements Triangle
Course
Lifecycle of a CS Ops Journey
Course
Customer Success Strategy
Course
Outcomes for CS Ops: Early Stages
Course
Outcomes for CS Ops: Mature Organizations
Course
Defining Process, Roles and Responsibilities
Course
Optimizing Tech Stack and Tooling
Course
Working with Data and Analysis
Course
Composing Your Own Operating Rhythms
Course
CS Ops: Change Management
Course
CS Enablement
Course
How CS Ops Contributes to Scaling CS
Course
Digital-Enabled Efforts in Customer Success Operations
Course
EXAM: Customer Success Operations Certified Professional
Course
Learning Path
About This Learning Path
Earn a skills badge on Digital Customer Success by completing this comprehensive training program covering digital tactics throughout the customer journey.
Introduction to Digital Customer Success
Course
Leveraging Digital Customer Success for Growth
Course
Start the Journey With a Proactive Approach
Course
The Path to Personalization
Course
Secrets to Executing Digital CS Motions
Course
Bringing Customer Education to a DCS Strategy
Course
Simplifying with AI: The Future of Customer Success
Course
Digital Customer Success Skills Badge Exam
Course
Learning Path
About This Learning Path
Earn a skills badge on Identifying Risk and Preventing Churn by completing this comprehensive training program covering anticipating and managing risks, ultimately leading to improved customer retention and success.
An Introduction to Risk Detection and Prevention
Course
Benefits of Creating a Risk Process
Course
Identifying and Tracking Risks Within Your Portfolio
Course
Best Practices for Managing Risks
Course
Customer Stories on Managing and Preventing Churn
Course
Identifying Risk and Preventing Churn Skills Badge Exam
Course
Learning Path
About This Learning Path
Earn a skills badge on Change Management in Customer Success by completing this comprehensive training program covering the tools and strategies to effectively navigate and manage change, ensuring smooth transitions for both customers and teams.
Introduction to Change Management in Customer Success
Course
Implementing Change Management Strategies
Course
Measuring and Optimizing Change Management Impact
Course
Introduction to Change Management in Customer Success Skills Badge Exam
Course
Learning Path
About This Learning Path
Introductory training on the skills and concepts required to be an effective CSM.
Why Customer Success as a Career?
Course
Brief History of Customer Success
Course
Customer Success Terminology
Course
The Customer Success Process
Course
Segments and Engagements
Course
The Red, Yellow, Green Meeting
Course
Sell to the Right Customer
Course
Empowering Sales
Course
Obsessively Improve Time-to-Value
Course
Nail the Handoffs
Course
Product Must Be the Top Priority
Course
Define a Clear Customer Journey
Course
Understand Your Customer Churn
Course
Relentlessly Manage and Monitor Customer Health
Course
Regularly Deliver Business Reviews and Reports
Course
Tracking CSM Team Productivity and Effectiveness
Course
Focusing on Customer's Objectives...Not Yours
Course
Defining and Developing the Customer Advocate
Course
Exercises to Apply What You've Learned
Course
EXAM: Customer Success Manager Certified Professional - Level 1
Course
Learning Path
About This Learning Path
Advanced CSM training builds on the skills and concepts presented in Level 1.
Lifecycle and the CSM
Course
Customer Journey Mapping
Course
Know How to Respond When You Don't Know the Answer
Course
Sales and Customer Success in the Age of the Customer
Course
CS and Product Team Alignment
Course
Voice of the Customer: Surveys and In-Product Feedback
Course
Preparing for Customer Engagements
Course
Risk Management: What to Do When a Customer is Trending Toward Cancelling
Course
Customer Success at Scale using Tech Touch - Part 1
Course
Customer Success at Scale using Tech Touch - Part 2
Course
Driving Product Adoption - Part 1
Course
Driving Product Adoption - Part 2
Course
Success Planning - Part 1
Course
Success Planning - Part 2
Course
1. Introduction and Course Overview - Emily Wright
Course
2. The Sales to CSM Handoff - Emily Wright
Course
3. The Customer Kick-off - Emily Wright
Course
4. The Customer Launch - Emily Wright
Course
5. Business Reviews - Emily Wright
Course
6. The Renewal - Emily Wright
Course
7. Closing Statements - Emily Wright
Course
EXAM: Advanced Customer Success Manager Certified Professional - Level 2
Course
Learning Path
About This Learning Path
In depth training supports new and aspiring CS leaders in successfully managing and building their teams.