Introduction to Digital Customer Success

Despite the challenges faced by the tech industry, resilient organizations have a unique opportunity to become leaders. They can achieve this by fostering efficient and sustainable growth through a successful customer base, driven by customer success (CS) strategies. 

To ensure continued expansions and renewals, it is crucial for products to deliver the desired outcomes that enable customers' businesses to thrive at every stage of their journey with the company. However, achieving this level of personalized and end-to-end customer experience at scale can be challenging. That's where Digital Customer Success (DCS) comes into play. 

In this course, you will learn about Digital Customer Success, how it differs from traditional Customer Success, and also about the pillars of durable growth.