Frequently Asked Questions
What is Pulse+?
Pulse+ is a digital companion that combines premium eLearning and industry-grade certifications with exclusive content and behind-the-scenes stories of brands and thought leaders who exemplify the true spirit of customer success.
What is the subscription fee for Pulse+?
$900 per year per person. Please contact pulseplus@gainsight.com if you are interested in purchasing team licenses at a discounted rate.
What is included in the subscription?
Pulse+ includes four core learning paths, 4 final exams, and 4 certificates (for a Certified Professional CSM, Advanced Certified Prof. CSM, aspiring CS Leaders, and CS Operations), plus hundreds of hours of optional CS thought leadership content. The CSM learning paths provide foundational training and professional development for a CSM and an Advanced CSM; while the CS Leader training helps accelerate skills for new team managers or aspiring Leaders. The CS Operations learning path and certificate are for individuals working in CS Ops now who want to up level their skills, or for those looking to specialize, or even a CS leader who’s evaluating whether or not to create a CS Ops function. All of the content in Pulse+ is offered as self-paced on-demand e-learning, with knowledge checks along the way to check for comprehension.
Can I just pay for a single certification?
The Pulse+ subscription is all-inclusive; however, we do offer the CS Operations plan as a stand alone plan.
Does the subscription fee include all four certifications?
The Pulse+ plan gives you access to all four certifications. The CS Ops plan gives you access to one certificate.
Is there an expiration date for Pulse+ certifications?
No, there’s no expiration date for any of the certifications.
Who is eligible to complete the Pulse+ certifications?
Anyone looking to start or accelerate their career in Customer Success.
How can I pay for the subscription? Can I pay in monthly installments?
Individuals can pay online using a credit card, or we can issue a purchase order for team license purchases. We do not offer a monthly payment plan at this time; all purchases are for 1 year and must be paid in full.
How can I renew the subscription?
Please contact pulseplus@gainsight.com if you wish to renew your subscription. We typically offer a valued customer discount for renewals. The purchase date is visible under “My Profile.”
How can I cancel my subscription?
Your subscription will automatically expire 1 year from the purchase date and you will not be charged again. The purchase date is visible under “My Profile.”
Note: If you purchased before May 1, 2023, then you will be charged an automatic renewal unless you actively cancel your subscription.
Where should I get started?
We recommend starting with the CSM Level 1 training path. However, you may start at whatever level you feel is most appropriate.
When will I receive my Credly digital badge?
We issue Credly badges automatically after completing each certification. If it’s been more than a few days since you earned a certification, please contact pulseplus@gainsight.com.
How do I change/reset my password? What if I no longer have access to the email address associated with my account?
From the login page, click ‘Forgot Password’ and you will receive an email with a password reset link. If you no longer have access to the email address associated with your account, please contact pulseplus@gainsight.com for assistance.
Which is the best browser to access Pulse+ content?
We recommend using the Chrome browser.
Why are videos on Pulse+ not loading/loading slowly for me?
We recommend clearing your browser cache and trying again.
Why are courses not showing as completed when I’ve gone through all the content?
Please note that you need to go through all the course videos and answer all the quiz questions correctly for the course to be marked as ‘Completed’. If you are still facing issues, please contact us at pulseplus@gainsight.com.
I’m a team manager. How can I see my team’s progress?
You can request ‘Dashboard Access’ by emailing us at pulseplus@gainsight.com. Once we give you dashboard access, you will be able to access the reports and track your team’s progress.
How many times can I attempt an exam to earn a certification?
There is currently no limit to the number of attempts allowed. You may review the training as many times as necessary and retake the exams or portions of the exams.
Is there a time limit on the exams?
No, there is no time limit.
How can I share my certificate on LinkedIn?
You will receive a badge from Credly a week after you complete the certification(s). After you accept the badge, you can share it with one click on LinkedIn or any other social media platform.
How long does it take to complete each certification? Can I complete them in less than a year?
The course run times are listed here, but the actual time to complete a training path may vary depending on the individual user and whether they repeat any of the content. Most subscribers are able to complete the four core learning paths and certifications within one year.
