Start the Journey With a Proactive Approach

In this course, you'll explore how to plan, organize, and launch proactive digital strategies to make the leap to Digital Customer Success motions. You’ll gain an understanding of how proactive programs can centralize your existing resources, improve customers overall experience and time to value, and streamline repeated customer questions to give your CSMs time back to focus on high value activities. You will see how to:

• Address common customer needs through proactive, self-serve motions
• Get started deploying these strategies for your organization
• Understand both pitfalls, and tips to hit the ground running