Getting Started with Digital Customer Success (Preview)

This free preview course is part of our latest eLearning curriculum available on Pulse+: "Getting Started with Digital Customer Success." In response to the rapidly evolving landscape of customer success, this comprehensive program is designed to equip you with the skills and knowledge needed to thrive in the digital age.

Course Highlights:

1. Introduction to Digital Customer Success:
• Define Digital Customer Success and distinguish it from traditional Customer Success.
• Identify the pillars of durable growth.
2. Leveraging Digital Customer Success for Growth:
• Explore how Digital Customer Success (DCS) can scale operations and provide added value.
• Uncover strategies for sustainable growth through DCS.
3. Start the Journey With a Proactive Approach:
• Learn to plan, organize, and launch proactive digital strategies.
• Make a seamless transition to Digital Customer Success motions.
4. The Path to Personalization:
• Explore techniques to create personalized user journeys for enhanced customer experiences.
5. Secrets to Executing Digital CS Motions:
• Discover how to bring teams together for successful execution of digital CS motions.
6. Bringing Customer Education to a DCS Strategy:
• Understand the role of Customer Education in a Digital Customer Success Strategy.
7. Simplifying with AI: The Future of Customer Success:
• Examine the transformative power of AI in supporting Customer Success initiatives.
8. Digital Customer Success Skills Badge Exam:
• Earn a skills badge from Credly that you can share on LinkedIn.

This curriculum is crafted to empower you with the latest insights, strategies, and skills required to excel in the dynamic field of Digital Customer Success. Whether you are new to the domain or a seasoned professional, there's something valuable for everyone.

Embark on this learning journey and position yourself as a leader in the era of Digital Customer Success!