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Preview: Elements of CS Ops: Building the Elements Triangle
Preview: Elements of CS Ops: Building the Elements Triangle
This course will help you discover key responsibilities of a CS Operations function, and we’ll build a model using three foundational elements which should be owned by a CS Ops individual or team.
preview
Preview All Content: Customer Success Operations Certified Professional
Preview All Content: Customer Success Operations Certified Professional
Getting Started with Digital Customer Success (Preview)
Getting Started with Digital Customer Success (Preview)
Earn a skills badge to share on LinkedIn by completing this curriculum on DCS. In this free preview, explore how Digital Customer Success differs from traditional Customer Success.
Preview DCS
Preview: Why Customer Success as a Career?
Preview: Why Customer Success as a Career?
Gainsight's Durable Growth Playbook (Preview)
Gainsight's Durable Growth Playbook (Preview)
Earn a skills badge with this FREE training and add it to your LinkedIn profile!
15 min
Durable Growth Playbook Course
Durable Growth Playbook Course
Earn a CS Skills badge by completing this course! You'll see how to use the six strategies in Gainsight's Durable Growth Playbook to drive durable growth.
15 min
6 Reasons Why Community is the Most Important Part of Your Product
6 Reasons Why Community is the Most Important Part of Your Product
Limited availability
10 min
Preview: Lifecycle and the CSM
Preview: Lifecycle and the CSM
21 min
Simplifying with AI: The Future of Customer Success
Simplifying with AI: The Future of Customer Success
Examine how you can harness the power of AI to support Customer Success.
Leveraging Digital Customer Success for Growth
Leveraging Digital Customer Success for Growth
Explore how DCS can be leveraged to scale operations and provide added value to customers.
Start the Journey With a Proactive Approach
Start the Journey With a Proactive Approach
Explore how to plan, organize, and launch proactive digital strategies to make the leap to Digital Customer Success motions.
Secrets to Executing Digital CS Motions
Secrets to Executing Digital CS Motions
Explore how you can bring teams together to deliver successfully on digital CS motions.
Pulse+ Subscription
Pulse+ Subscription
This subscription includes full access to all 4 levels of Customer Success Training and Certifications and thought leadership content.
$900
Digital Customer Success Skills Badge Exam
Digital Customer Success Skills Badge Exam
Welcome to the Pulse+ Digital Customer Success Skills Badge Exam. This exam contains 20 questions and is designed to check for understanding of the core concepts around getting started with Digital Customer Success.
Preview: Customer Success Leader Fundamentals
Preview: Customer Success Leader Fundamentals
25 min
Introduction to Digital Customer Success
Introduction to Digital Customer Success
Define Digital Customer Success and explore how it differs from traditional Customer Success. You will also identify the pillars of durable growth.
The Path to Personalization
The Path to Personalization
Explore how to create personalized user journeys.
Level 2 - Customer Success Manager ADVANCED Certified Professional - Preview
Level 2 - Customer Success Manager ADVANCED Certified Professional - Preview
Advanced CSM training builds on the skills and concepts presented in Level 1.
0 Courses
Pulse+ Level 1 Plan
Pulse+ Level 1 Plan
This plan includes access to Level 1 certification only, with previews of Level 2 certification and CS Ops certification.
$250
pulsepluslevel1
Bringing Customer Education to a DCS Strategy
Bringing Customer Education to a DCS Strategy
Explore how Customer Education fits into a DCS Strategy.
CS Operations Plan
CS Operations Plan
Purchase access to the world’s first ever CS Ops training course and certificate.
$300